Making too many password attempts
The WD SmartWare™ software allows five invalid password attempts before displaying the Too Many Password Attempts dialog.
To try again:
- Disconnect the drive from your computer:
- For My Book drives—Disconnect the USB or FireWire interface cable and either disconnect the AC adapter cable or press the drive power button to off.
- For My Passport drives—Either disconnect the USB or FireWire interface cable or remove the drive from the optional dock.
- Wait 30 seconds and then reconnect the drive to your computer.
- Locate and open the WD Unlocker utility on the drive you want to unlock by either:
- Using your computer's file management utility to open the WD Unlocker virtual CD and double-clicking the Unlock.exe file
- Clicking Start > My computer and double-clicking the WD Unlocker virtual CD icon under Devices with Removable Storage
- Type your password in the Password box and click Unlock to unlock your drive.
- At the Your drive is now unlocked prompt, click Exit to close the Drive Unlock utility.
IMPORTANT! If you forget or lose your password, WD cannot retrieve it for you and you will have erase the drive before you can use it again. For this reason, it is helpful to record your password and keep it in a safe place away from your computer, especially if you use many password-protected devices and have multiple passwords.