Retyping your password

If you enter five invalid passwords, a Too Many Password Attempts dialog advises that you must either:

If you forget or lose your password, WD cannot retrieve it for you, and you must erase your drive before you can use it again. For this reason, you should write your password and save it in a safe place away from your computer, especially if you use many password-protected devices and have multiple passwords.

To restart the drive and try again:

  1. Disconnect the drive from your computer:
  2. Wait 30 seconds and then reconnect the drive to your computer.
  3. Locate and open the WD Unlocker utility on the drive you want to unlock by either:
  4. Type your password in the Password box and click Unlock to unlock your drive.
  5. At the Your drive is now unlocked prompt, click Exit to close the Drive Unlock utility.

To erase the drive:

  1. If you do not see a prompt to provide your password, then either:
  2. Make five attempts to unlock the drive by:
    1. Typing a password in the Password box.
    2. Clicking Unlock.
  3. The fifth invalid password attempt displays the Too Many Password Attempts dialog.
  4. Read the warning about the loss of data if you erase your drive.
  5. Click the I understand check box to signify that you accept the risk.
  6. Click Drive Erase.